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About Us One Stop Foods Uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Contact Details
Publicosta Concepts S.L Trading as One Stop Foods Uk, Calle Torrox, Edif Blanca no 3, Los Boliches, Fuengirola, Malaga, Spain. 29640 Tel:0034 951 26 26 53
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
When it is time to pay, you will be directed to the Paypal secure payment servers to take your payment.
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Shipping & Delivery Liability: One Stop Foods Uk will accept no responsibility or cost whatsoever if delivery of any product is delayed as a result of anything out of it's control; i.e. Act Of God, flood, fire, war, industrial action.
All descriptions and weights are those of the original manufacture and are intended to give a general description of the goods. The Weight on the description and on the product is not the shipping weight. The weight to be shipped includes the weight of packaging of the goods.
Dispatch and Delivery Worldwide: Delivery times are based on our couriers and are approximate. It is your responsibility to ensure someone is available to accept delivery. If for any reason we can not dispatch your order within 5 working days we will notify you by e-mail.
Delivery within Europe is normally within 5 working days.
For delivery to the USA should take between 10 - 15 working days
If you are ordering Frozen or chilled products, and you do not live within the Costa del Sol Zones, when you select method of payment please select the (Card Details Seperately)
At this point we will calculate the Delivery charge for you and phone you with an amount and take your card details over the phone.
There is an extra charge for sending Chilled or Frozen foods as this is sent on a next day delivery service to arive to you the next morning and is shipped in special temperature controled boxes. |
Delivery Schedule Dispatch and Delivery Worldwide: Delivery times are based on our couriers and are approximate. It is your responsibility to ensure someone is available to accept delivery. If for any reason we can not dispatch your order within 5 working days we will notify you by e-mail.
Delivery within Europe is normally within 5 working days.
For delivery to the USA should take between 10 - 15 working days
For local deliveries to the Costa Del Sol Radius, please see our Radius map page for specified Delivery days
If however your order is urgent and you live in the Costa Del Sol Radius and you need your goods before your set delivery day, please contact us by phone or email and for a delivery charge will agree with you an earlier delivery day. Delivery charge will depend on the size of your order and location.
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Back Orders Non-Stock Items: In the event a brand / quantity combination being unavailable or discontinued, we will act according to the information supplied by the customer on the order details screen. a) If an item is not available in the requested weight and the customer has requested we supply a different weight combination, then we will attempt to supply a larger quantity of the same item type but in smaller weights, the total weight will either equal or exceed the original amount requested, or an appropriate refund will be given. b) If an item is not available in the requested brand, and the customer has requested we supply a different brand, we will supply an alternative brand of the same or greater value, or an appropriate refund will be given. c) If a customer has requested we delay dispatch until a brand or weight is available, we will hold onto the order for up to a maximum of 30 days, at which point we will contact the customer for further instructions.
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Tax Charges The customer is responsible for all import duties and taxes, which may be levied once the package reaches the customer's country of residence. If the customer is unsure of the relevant import duty and tax rates, they should contact their local customers office for further information. British Corner Shop cannot be held responsible for the actions of any Customs Departments who choose to open and interfere with any package.
b) VAT is charged on items depending on the delivery country, cardholders country and customer VAT status. VAT invoices may be supplied upon request. British Corner Shop reserves the right to discount items depending on customer VAT status. |
Credit Card Security Card Payments: Only recognized credit and debit cards are accepted as payment. Online payments are made through Paypal. These are all processed using secure security systems on the Paypal servers.
Your payment details are not stored by us and are submitted directly to our third-party payment providers via a 128-bit encrypted connection.
You do not have to have a Paypal account or set up an account with them to pay on the paypal secure servers.
However excisting persons that do have a paypal account can sign into there account to pay from their paypal account.
If you wish to create a paypal account there is an option on the payment page for you to do so but you are under no obligation to do so.
All Credit and debit card details and payments are taken on paypals Secure Payment Servers.
Currency: All payments shall be made in Euros. Please note that One Stop Foods Uk cannot be held responsible for adverse currency fluctuations. The conversion rate is set at the point of authorisation of your credit/debit card.
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| Guarantee We do everything to be sure for your satisfaction and goods should arrive to you in good condition. If However you are not happy with your delivery then please email us on Info@onestopfoodsuk.com |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on (International +34 951262653 or Email on info@onestopfoodsuk.com or write to us at One Stop Foods Uk, Calle Torrox, Edif Blanca 3, Los Boliches, Fuengirola, Malaga, Spain. 29640 |
Privacy Policy Privacy Policy
You can access our home page and browse our site without disclosing personal information. However, by submitting Personal Data to us you accept that we may process your Personal Data in accordance with One Stop Foods Uk Privacy Policy.
1 YOUR DATA
1.1 We may collect the following types of data from you:
o Name
o Address
o Email address
o Telephone Number
o Your order history
1.2 Your payment details are not stored by us and are submitted directly to our third-party payment providers via a 128-bit encrypted connection.
1.3 You agree to provide Personal Data which is in all respects true, accurate and up to date and is not, in any respect, misleading, deceptive or inaccurate or likely to mislead or deceive.
1.4 We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to collect information about how our customers use this site. This is statistical data about our users' browsing actions and patterns, and does not identify any individual.
1.5 If you do not wish to use the secure Papal payment system you can opt to give your card details separately. In this case we will call by phone when your order is ready to be shipped and before it has been sent, at that time we will take your card details and will make the transaction manually using our credit card PDQ. A receipt of payment will be attached to you invoice upon delivery.
Any card information given in this way is not stored in any form after the transaction has taken place.
2 OUR DETAILS
2.1 Our details are:
Publicosta Concepts S.L trading as One Stop Foods Uk, Calle Torrox, Edif Blanca no 3, Los Boliches, Fuengirola, Malaga, Spain. 29640 Tel:0034 951 26 26 53
3 OUR USE OF YOUR DATA
3.1 One Stop Foods Uk is committed to integrity and professionalism in all areas of its services and therefore we take our obligations under the Data Protection Act 1998 (the "Act") very seriously. We will use reasonable endeavors to protect your privacy and ensure that Personal Data (as defined in the Act) is used only for the purposes below.
3.2 Any Personal Data (which includes your name, address and any other details you provide to us which concern you as an individual) that we collect via the web site shall be collected and processed in accordance with the Act and we shall only use it for:
(a) collecting and processing your order; or
(b) providing other marketing information which we think you may find of interest; or
(c) undertaking product or customer research and development.
3.3 We will give you the opportunity to opt out of receiving marketing information from us at the time we collect your information. You may unsubscribe from our marketing list at any time by clicking on the link within any emails we send you.
3.4 In the unlikely event that a liquidator, administrator or receiver is appointed over us or all or any part of our assets, that insolvency practitioner may transfer your information to a third party purchaser of the business provided that purchaser undertakes to use your information for the same purposes as set out in this policy.
3.5 We undertake not to provide your Personal Data to third parties save in accordance with this policy.
3.6 We undertake to take reasonable steps, including the implementation of security policies, rules and technical measures, necessary to protect the Personal Data that we have under our control from unauthorized access, improper use and disclosure, unauthorized destruction or accidental loss.
3.7 Although we will do our best to protect your data, transmission of data over the internet is not completely secure. We cannot guarantee the security of data transmitted to our site, and any transmission is at your own risk. Once we have received your data we will use strict procedures and security features to try and prevent unauthorised access.
4 YOUR RIGHTS
4.1 You may ask us whether we are storing personal information about you by emailing us at info@onestopfoodsuk.com and if you wish we will provide you with a copy of the Personal Data we hold about you by email. For your protection we may ask for proof of your identity before providing any information and reserve the right to refuse to provide information requested if your identity is not established to our satisfaction.
4.2 While we hold your Personal Data, we may contact you for the purposes of ensuring your Personal Data is up to date. We encourage you to provide full Personal Data and you may at any time inform us of any incorrect or out of date details so that we can provide the best possible service.
4.3 We reserve the right to make changes to this Privacy Policy at any time. Changes will be set out here so that you always know how we will use the Personal Data that you give us, and to whom we might disclose it.
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Returns Policy Please email us if you have any problems with the products you have received within 7 days of receipt.
No refunds or exchanges will be excepted after this period
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